General Return Policy

1. Non-Personalized Products

• Return Window: Returns of non-personalized products are accepted within 30 days of receipt.
• Condition: Items must be unused, in their original packaging, and in the same condition as when received.
• Return Process: To start a return, contact our customer service team with your order number and reason for return. We will provide a return shipping address and further instructions.

2. Damaged or Defective Items

• Notification Period: If you receive a damaged or defective item, please contact us within 7 days of receipt.
• Required Information: Provide a description and photos of the damage or defect if possible.
• Resolution: We will arrange for a replacement or a refund as appropriate.

Personalized Products

1. Non-Refundable

• Policy: Personalized products, including those customized with names, photos, or other elements, are non-refundable.

2. Digital Approval

• Proof Requirement: All personalized items require digital approval before production.
• Approval Process: We will send a digital proof of your personalized product via email for your approval.
• Production Start: Production will begin only after receiving your confirmation. Please review the proof carefully, as we are not responsible for errors that were approved.

3. Quality of Final Product

• Image Quality: The final product’s quality depends on the quality of the provided images. Please upload high-resolution images for the best results.

Additional Information

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.
• Refund Processing: Refunds will be processed within 5-7 business days of receiving the returned item and will be issued to the original payment method.
• Exchanges: We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.

For any questions or further assistance, please contact our customer service team at contact@lasergiftcrafts.eu.

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